We strive for customer satisfaction and transparency. Since PIXELVIBE SDN BHD is a digital entertainment platform, refunds is not applicable and returns apply under specific conditions:

Digital Items:

Purchases made using top-up points are non-refundable unless the user sells back the winning item to get the points. In this case, users can withdraw the points in cash-term once their withdrawal application is approved by the admin.

Physical Prizes:

If you receive a defective or incorrect item, please contact us (Only Whatsapp: 011-20712805) within 3 days of delivery for assistance.

Eligibility:

Prizes must remain unopened and in their original packaging to qualify for returns or exchanges.

PIXELVIBE SDN BHD reserves the right to assess and approve all return requests.